Personalized Stationery & Gifts
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What is a gift message on the order form? Gift Message is a note that is on the packing list. It is
a little message to let a recipient know who sent them the gift. It will not be printed on the item.
Ex: Dear Jen, Happy Birthday ! Love, John
What items are available with inside printing? There are some items that are available with
inside printing. Click here: http://www.giftsinusa.com/InsidePrint/InsidePrint1.html If you are interested
in another item not shown under Inside Print email us at cs@giftsinusa.com or contact us at 815-382-5
222 with item name and item number. Additional fee apply to print on inside.
I like to order an embossed item with ink but the order form do not have an ink option,
please help? Ink is not available with embossed items. Blind embossing is a printing method where
an image is pressed into paper resulting in a raised design. The embossing is termed “blind” because
the design is formed without ink or foil.
Would i be able to receive the envelopes in advance? I'm due in a few weeks but would
love to have my announcements addressed and stamped and ready to go before i deliver.
To have your envelopes shipped early, you must first select an announcement. On the order form,
please type text that you would like us to print. (Once your baby is born, you may email, call or fax the
name, date, time, weight and any change to the text). Under Special order instruction (which is shown
after shipping/billing information) please type " Pre-shipped Envelopes”. For Pre-Shipped Envelopes
there would be a shipping charge of $6.50 added to order.
Are Accents available? Certain items are available with accents. You can include it when placing an
order, if its an item that is not available with accent, we will contact you via email/or phone.
Can I get a proof on my order? Certain items are available for proof. However, depending on the
item, proof is an additional fee. We usually set up item similar to the sample shown online. If you are
interested in an item but like to know the proof fee, please email us: cs@giftsinusa.com.
Can I cancel my order? If the order is not in production we can cancel the order (cancellation fee
may apply). Please note most orders go directly to production once receive.
How do I create a monogram? For married couple, the correct format is wife's first name initial, last
name initial, husband's first name initial. For example Jennifer Smith and Robert Smith -> JSR. For
individual monogram, format is first name, last name, middle name. For example Jennifer Lynn Smith :
JSL
Can I order a gift with a gift message? Yes, many of our customers order gifts to be drop ship
directly with a gift message. Each stationery order forms will give you the option to input the gift
message at no charge. Gift message will appear on packing list.
Do you offer business discount? Yes, we offer business discount. Please entered coupon code
biz10 at checkout to receive 10% off each item.
Can I return my order for a refund? No, Unfortunately GiftsInUSA.com are especially made to your
specifications and are not refundable. If we misspell a name or send the wrong item, please let us
know within 30 days and we will send you a corrected item.
How do I order online? Click on this Link -->
Shipping:
How long will it take to ship my orders? Majority of items have production time of 2-4 business
days, but there are items that have production time of 3-5 days, 5-7 days, and 10-12 days. Each item
will have a description of production time. Not all items will ship together.
What Carriers do you use? All stationery orders ship via UPS ground, FedEx ground or USPS. (If
order is request to ship to a P.O. Box, it will ship via United State Parcel Post/we recommend shipping
to a physical address for tracking purpose) **Exception below
PLEASE NOTE - ALL STICK FIGURE ITEM SHIP VIA UPS ONLY. WE ARE UNABLE TO SHIP TO A PO
BOX FOR STICK FIGURE. HOWEVER PERSONALIZATION CAN HAVE PO BOX. --THANK YOU..
Our regular shipping method is ground service. To expedite your delivery for Next Day Air or Second
Day Air, please email us at cs@giftsinusa.com, include it under special order instruction or call us at
815-609-5051. Additional fee apply.
We are unable to ship internationally at this time.
How much is shipping? Shipping fee is a flat fee of $6.50 (within the 48 US States). Alaska, Hawaii,
Puerto Rico, Canada and AE is $20.00.
**if choosing an item from our Partner site: http://theshopstationery.cceasy.com shipping may vary.**
Can I ship to a company? Yes. If order is shipping to a company, please provide company's name,
suite/floor number.
Some items may be shipped separately to ensure each product is delivered as quickly as possible.
The amount of time it takes to produce your product varies. Production times are shown on item
description above the item's order form.
Payment:
What Credit card do you accept? We accept Mastercard, Visa, Discover and American Express.
I want to mail a check, what is your mailing address? Our mailing address is:
Shop Stationery
7501 Fordham Lane
Plainfield IL 60586
Please make check payable to Shop Stationery. We can only accept money order OR business check
(no personal check).
Sales Tax:
All sales shipped within Illinois will be charge 7.75% sales tax on the total amount (including shipping).
Orders shipped out-of-state are tax-free.
Privacy:
GiftsInUSA.com does not engage in selling any form of customer information to any third party. We
use your email address to communicate with you regarding an inquiry.
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